Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
This policy applies to purchases made through Digi995.com, operated by MooreSuccess Inc.
Products sold through this website may include digital products, physical merchandise, or bundles containing both digital and physical items. Different policies apply depending on the type of product purchased.
Digital Products
Digital products include but are not limited to:
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digital books
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digital albums and music
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video games and downloadable software
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digital downloads
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other digital media
Because digital products are delivered instantly and cannot be returned, all digital product purchases are final and non-refundable.
If you experience a technical issue accessing your digital purchase, please contact us and we will work to resolve the issue.
Attempting to dispute or chargeback a digital purchase after accessing or downloading the content may result in restrictions on future purchases or access to services.
Bundles Containing Digital Products
Some products may be sold as bundles that include both digital content and physical merchandise.
Because digital products are delivered instantly and cannot be returned, bundles that include digital products are non-refundable once delivered.
Refunds will not be issued for bundle purchases due to:
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change of mind
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dissatisfaction with the content
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partial use of bundle items
The only exception is if a physical item included in the bundle arrives damaged, defective, or incorrect. In those cases, a replacement item may be provided where appropriate.
Physical Merchandise
Physical merchandise includes items such as:
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apparel
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hoodies
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shirts
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accessories
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other merchandise sold through our store
Many items sold on Digi995.com are print-on-demand products, meaning they are produced after an order is placed.
Because these products are custom manufactured, slight variations in color, print placement, or material may occur during the production process.
Production & Shipping Times
Print-on-demand merchandise requires time to be produced before shipping.
Typical timelines are:
Production Time:
2–7 business days
Shipping Time:
3–10 business days depending on destination and shipping carrier.
Shipping timelines may vary during holidays, peak seasons, or circumstances outside of our control.
Returns
To be eligible for a return:
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The item must be unused and in the same condition that you received it
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The item must be in the original packaging
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A return request must be submitted within 30 days of delivery
Please contact us before sending any return so we can provide the appropriate return instructions.
Non-Returnable Items
Certain items may not be eligible for return or refund. These may include:
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digital products or downloads
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bundles containing digital products once delivered
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items that have been worn, washed, altered, or used
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items not in their original condition or packaging
Because many merchandise items are custom printed on demand, returns may be limited to cases where the product is damaged, defective, or incorrectly fulfilled.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
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your order number
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a description of the issue
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photos clearly showing the damage or defect
After review, we may arrange a replacement item or other appropriate resolution.
Exchanges
Items are replaced only if they are defective, damaged, or incorrectly fulfilled.
If you need to exchange an item for the same product due to a manufacturing issue or fulfillment error, please contact us and we will assist you.
Return Shipping
Customers are responsible for all return and exchange shipping costs.
Shipping fees associated with returning or exchanging items are not covered by Digi995.com.
The only exception is if an item arrives damaged, defective, or incorrect due to a fulfillment error. In those cases, we may provide a replacement item or appropriate resolution.
Original shipping costs are non-refundable.
Incorrect Address or Failed Delivery
Customers are responsible for providing accurate shipping information at the time of purchase.
If an order is returned due to an incorrect shipping address, refused delivery, or failure to pick up the package, the customer may be responsible for additional shipping charges to resend the order.
Refunds may not be issued for orders returned due to incorrect address information provided by the customer.
Lost or Stolen Packages
Once an order has been marked as delivered by the shipping carrier, MooreSuccess Inc. is not responsible for lost or stolen packages.
Customers who believe their package has been lost or stolen should contact the shipping carrier directly to file a claim.
Sale Items
Only regular-priced items may be eligible for refunds.
Sale items cannot be refunded.
Refund Processing
Once a return is received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be processed and applied to your original method of payment.
Processing times may vary depending on your payment provider or financial institution.
Late or Missing Refunds
If you have not received a refund yet:
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Check your bank account again
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Contact your credit card company
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Contact your bank or payment provider
Refund processing times can vary depending on your financial institution.
Contact
If you have questions regarding refunds, returns, or order issues, please contact us through the website contact page.
